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Application Development and Integration:

GRL Technologies has a well-defined application development process which comprises the complete SDLC from ] business case analysis to warranty support of the application. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the delivery teams spread across the globe. Each of the development phases can be defined with metrics and subsequently tracked with the web based tools which can be used by our customers


The application development methodology can be used for:
      • New application development
      • Existing application enhancement
      • Application consolidation
      • Application migration


Application development activities can be bound by SLA framework with critical service level (CSL) and quality process and result (QPR) measures.

CSL and QPR measures:

      • Application development & enhancement (M&E) productivity
      • Schedule compliance
      • Application scope management
      • Budget adherence
      • Project status
      • Delivered product quality
      • Post implementation customer satisfaction
      • Phase containment
      • Defect containment


Our unique value proposition lies in our ability to:

      • Use global delivery model for application development
      • Knowledge acquisition and retention
      • Use our matrix organization structure for using the required expertise
      • Track the SLAs norms using web tools which are transparent even to our customers
      • Focus on re-usability thus reducing cycle times and costs


GRL Technologies has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:


      • Requests management
      • Management of incidents
      • Processing of requests
      • Work around
      • Resolution
      • Root cause analysis

Our application maintenance services deliver:
      • Reduction in TCO (Total cost of ownership)
      • Drive continuous improvements in quality of services
      • Improve applications stability
      • Reduce support costs thereby enabling more avenues to invest in our client’s business strategic IT initiatives

CSL and QPR measures:
      • Application maintenance productivity
      • Schedule compliance
      • Maintenance scope management
      • Budget adherence
      • Project status
      • Delivered product quality

Our unique value proposition lies in our ability to:

      • Use global delivery model for application maintenance
      • Use the knowledge acquired in coming up with transformation plan
            -Optimize
            -Innovate
            -Expand
      • Improve the productivity thus reducing the cost of maintenance
      • Provide consultancy on the disposition plans for the applications
            -Transform
            -Retire
            -Consolidate
            -Replace
      • Track the SLAs norms using web tools which are transparent even to our customers

GRL Technologies has a well-defined and mature production support management process which allows effective capture,reporting, tracking and resolution of Issues. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the request / problem levels. Each of these activities will be governed by service level agreements (SLAs).

      • Requests management
      • Management of incidents
      • Processing of requests
      • Work around
      • Resolution
      • Root cause analysis


We are capable of providing the following production support services to customers, for the business critical applications with stringent SLAs for response, work around & resolution of issues.

      • 24 hours X 7 Days a week
      • 16 hours X 5 Days a week
      • 08 hours X 5 Days a week

Our unique value proposition lies in our ability to

      • Provide the help desk service
      • Use global delivery model for round the clock attention to the critical issues
      • Capture the knowledge gained in the issue resolution for effective usage
      • Use our alliances for getting the support from 3rd party vendors
      • Track the SLAs norms using web tools which are transparent even to our customers



 
 
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